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Home Sample Collection & Service Process

INDI LAB makes diagnostic testing simple, convenient, and accessible with home sample collection services across Kolkata. Book your blood tests, health checkup packages, and diagnostic services online, and our trained sample collection professionals will visit your selected address at the scheduled time.

From booking confirmation to digital report delivery, we aim to provide a smooth and transparent experience throughout the diagnostic testing process.

1. Book Your Test or Health Package

Choose your required blood test, diagnostic test, or health checkup package from the INDI LAB website.

Enter the necessary patient information, sample collection address, preferred date, and available time slot to complete your booking.

2. Receive Booking Confirmation

After your booking request is successfully placed, you will receive confirmation through the available communication channels, such as SMS, WhatsApp, email, or phone.

Please review your booking details and follow any fasting or preparation instructions provided for your selected test.

3. Home Sample Collection

A trained sample collection professional will visit your provided address at the scheduled time to collect the required samples.

Please ensure that the patient follows all test preparation instructions, including fasting requirements where applicable.

 

4. Receive Your Diagnostic Reports

After your samples are processed by the designated diagnostic laboratory, reports will be made available within the estimated turnaround time applicable to the selected test or health package.

Reports may be delivered digitally through email, WhatsApp, an online report portal, or another available communication channel.

 

Booking Cancellation, Rescheduling & Refund Policy

Booking Cancellation

You may request cancellation of your diagnostic test booking before the sample collection has been completed.

Cancellation eligibility and applicable refunds may depend on the booking status, services already provided, and the terms applicable to the selected diagnostic service.

Rescheduling Your Appointment

If you need to change your sample collection date or time, please contact INDI LAB customer support as early as possible.

Rescheduling requests are subject to appointment and sample collection professional availability.

Refund Eligibility

A refund may be considered in situations including:

  • The booking is cancelled within the applicable cancellation period and before sample collection.
  • The booked diagnostic service cannot be provided due to service unavailability.
  • A duplicate payment has been successfully verified.
  • INDI LAB confirms that a refund is appropriate due to a booking, payment, or service-related issue.

Once the sample has been successfully collected, cancellations and refunds may not normally be available because the diagnostic service process has already started.

Failed or Incomplete Sample Collection

If sample collection cannot be completed due to a service-related issue, INDI LAB may arrange another appointment or provide another appropriate resolution depending on the circumstances.

If sample collection cannot be completed because the patient is unavailable, provides an incorrect address, has not followed required test preparation instructions, or refuses sample collection, cancellation or refund eligibility may be affected.

Refund Processing

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, or payment service provider.

FAQs

How can I book a diagnostic test with INDI LAB?

You can browse available diagnostic tests and health checkup packages on the INDI LAB website, select the required service, provide the requested patient and collection details, and complete your booking.

Is home sample collection available across Kolkata?

Yes. INDI LAB provides home sample collection services across Kolkata, subject to location serviceability, appointment availability, and the requirements of the selected diagnostic test.

Do I need to visit a diagnostic centre?

For tests eligible for home sample collection, you generally do not need to visit a diagnostic centre. A trained sample collection professional will visit your provided address.

Do I need to fast before my blood test?

Fasting requirements depend on the selected diagnostic test or health package. Please check the preparation instructions provided with your booking or contact INDI LAB customer support if you are unsure.

How will I receive my diagnostic reports?

Reports may be provided digitally through email, WhatsApp, an online report portal, or another available communication channel.

How long does it take to receive reports?

Report turnaround times vary depending on the selected test or health package. Routine tests may be completed sooner, while specialized diagnostic tests may require additional processing time.

Can I cancel or reschedule my booking?

Yes. You can request cancellation or rescheduling before sample collection. Eligibility for refunds and appointment changes depends on the booking status and applicable service conditions.

What should I do if the sample collection professional is delayed?

Please contact INDI LAB customer support with your booking details. Our team will assist you with the latest available information regarding your appointment.

How can I contact INDI LAB?

For assistance with bookings, appointment changes, sample collection, reports, payments, cancellations, or refunds, please contact INDI LAB through the customer support options provided on our website.